In a rapidly changing market, Laundryshop provides consumables and services for dry cleaners. It was up to us to make their communications lead to crossselling. is a webshop that does what it should: Create conversion and orders. And wants to move on. So we are working to cross-sell, upsell and broaden the network in a market where the number of outlets is decreasing and we have to develop new ways to get to the user.

Customer Factory experience in our industry is a plus. Not only do they think strategically, but they also take work off our hands with their Contact Center, which strengthens relationships with our new customers.

Niels Pols

Director Owner,

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Saturn Street 60/71
2516 AH The Hague
Tel: (070) 222 38 80


Customer Factory B.V.
Chamber of Commerce: 66789060
VAT: 856698076B01
Part of:
High Attention Group B.V.

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