Find out what requirements your potential customers have for your product or service. Do a market survey!
What does the customer journey look like?
Because you want to know when you turn a prospect into a customer. And what that customer expects from you. The best way to find out is a market survey. What choices does your target audience make? And why?
We ask the customer.
We do this with a questionnaire (digital or telephone), an in-depth interview with key prospects and customers or with a regular customer panel. This allows you to move with the changing needs of the market.
Customer Satisfaction Survey
Good idea: Ask customers regularly what they like about your business and what you can improve. You always have to do that yourself. Supplemented by statistically based research. Then you get a good overview.
What does the market think of your offering?
We have a wide range of services to conduct market and customer satisfaction surveys. This starts with electronic surveys and goes through our call center to qualitative interviews.